FAQ – Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Fergie's robes and your order.

🛍️ Products & Sizing

What sizes do Fergie's robes come in?

Our robes are available in sizes S through 3XL to ensure a comfortable, luxurious fit for everyone. Please refer to our size guide on each product page for detailed measurements.

What material are the robes made from?

Fergie's robes are crafted from premium terry cloth — ultra-soft, highly absorbent, and resort-quality. They're designed to feel like a luxury hotel robe every single day.

Are the robes unisex or gender-specific?

We offer both! Our Women's Collection features feminine cuts and tropical prints, while our Men's Collection is tailored for a relaxed, sophisticated fit. We also carry Family styles for all ages.

Do the colors look the same in person as online?

We do our best to represent colors accurately. Due to screen variations, slight differences may occur — but our vibrant Bahamian-inspired prints are even more stunning in person!

📦 Orders & Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days within the US. Expedited options are available at checkout. International shipping times vary by destination.

Do you ship internationally?

Yes! We ship worldwide so everyone can experience a touch of paradise. International shipping rates and delivery times are calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page anytime to check your shipment status.

Can I change or cancel my order after placing it?

We process orders quickly! Please contact us within 24 hours of placing your order if you need to make changes. Once an order has shipped, we're unable to make modifications.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached. Sale items are final sale.

How do I start a return or exchange?

Please contact our team at our contact page with your order number and reason for return. We'll guide you through the process and make it as easy as possible.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your return.

🧺 Care Instructions

How do I wash my Fergie's robe?

Machine wash warm with like colors. Tumble dry on low heat. Do not bleach. Do not iron the printed areas. With proper care, your robe will stay soft and vibrant for years to come.

Will the colors fade after washing?

Our robes are made with high-quality dyes designed to maintain their vibrancy. Washing in cold or warm water (not hot) and avoiding bleach will keep your robe looking paradise-fresh.

🏨 Wholesale & Resort Orders

Do you offer wholesale pricing for hotels and resorts?

Absolutely! We partner with resorts, hotels, cruise lines, beach clubs, and vacation rentals. Visit our Wholesale page to learn more and submit an inquiry.

Can you add custom branding or logos to the robes?

Yes! We offer private labeling and custom embroidery options for wholesale partners. Contact us through our Wholesale page for details on minimum order quantities and customization options.

What is the minimum order for wholesale?

Minimum order quantities vary depending on the customization level. Please reach out through our wholesale inquiry form and our team will provide a tailored quote for your property.

Still Have Questions?

Our team is happy to help — reach out and we'll get back to you within 24 hours.